It’s not only the new customers that you need to consider, either. If you’re lacking in these areas… you’ll soon be lacking customers, as well. It’s become “normal” for companies to be judged on their quality, based on the quality of their website, their social media presence, and yes, the use of technology in their day-to-day operations. If you’re still using a pen and paper, or even documents only available via email, you’re behind the times. In today’s culture, customers are looking for faster, more accurate, more convenient and more in-the-moment services.
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Problem Marble 4: The time spent pitching your services to a potential customer who ultimately chooses a more modernized and tech-savvy cleaning company, is lost money.Ĭommercial Cleaning Software Solution: Presenting your business’s ability to offer state-of-the-art back office technology makes your business exponentially more attractive to potential clients. This allows inspectors (no matter who it is!) to catch and correct any “oopses” before the customer does! Rather than having to talk a customer off the ledge after a cleaner misses addressing a priority area, you can create a customized list for inspectors to specifically look for, for each unique customer. Problem Marble 3: The time spent on the phone trying to keep a customer from jumping ship after yet another cleaning error was made by the night crew, is lost money.Ĭommercial Cleaning Software Solution: Streamlining the inspections process with each customer’s customized list of tasks and needs. Your cleaners can make requests to you regarding supply shortages, customer needs, arrival/departure check-ins, inspections reports and more, in real-time! You can post training information, product usage instructions, and individual customer contact information, as appropriate, in one centralized location.
Problem Marble 1: The time spent traveling back and forth to try to communicate with your cleaners, is lost money.Ĭommercial Cleaning Software Solution: Consolidating communications with employees via any desktop or mobile device. Using an affordable commercial janitorial service software, specifically addresses each of these “time as money” currencies:
Trying to corral each issue is exhausting, stressful and feels darn-near impossible somedays! When it comes to the cleaning industry, time truly is money, and it’s often a full-time job (in addition to your actual full-time commercial janitorial service work!) just keeping track of all your thought-marbles without losing any! This is Where Commercial Cleaning Software Comes into Playįor each of your customers, the following five issues ( and many more! ) are like marbles rolling around in your mind.
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If you could make every business-related thought flying ‘round in your brain at any given point during the day into a marble, how full of marbles could you fill a water cooler?
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